Shipping policy

All deliveries will take place during normal business hours between Monday and Friday.

ZOONO ships across New Zealand and Internationally via tracked courier. We do not deliver to PO BOX addresses. If you are unable to select your country at checkout, please reach out to our customer service team at hello@zoono.com

Dispatch timeframes:

New Zealand:

Domestic orders will be dispatched within 3-4 business days after the order is placed.

During Black Friday and other sale periods, we aim to dispatch orders within 5-10 business days after the order is placed

International orders are dispatched from our New Zealand Third Party Warehouse. Orders will be dispatched in 3-4 business days.

While we always do our best to ensure items arrive at our customers within our expected delivery timeframes, once an item is with the courier, certain things outside of our control can affect delivery times, including public holidays, natural disasters, weather, courier and aircraft delays. We are always here to help when we can with these, so please reach out to us. 

Estimated Delivery Timeframes: 

New Zealand Domestic delivery timeframes can be found here https://support.nzpost.co.nz/app/answers/detail/a_id/2651/~/courierpost---delivery-targets

New Zealand International delivery timeframes can be found here https://www.dhl.com/nz-en/home/our-divisions/ecommerce/customer-service/consumer-faq.html

Australian Domestic delivery timeframes can be found here https://auspost.com.au/business/shipping/domestic-shipping/parcel-post

Australian International delivery timeframes can be found here https://parcelsapp.com/en/carriers/tnt

Additional courier costs may be applied for oversize items.

If, after a failed delivery to you, you do not re-arrange delivery or collect the item from a delivery depot, the item will be returned to the sender. If this occurs, re-delivery from our warehouse to you will be charged, and all extra costs will be passed on. If a refund is then requested, this will be refunded less shipping costs and any additional costs incurred.